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AGENCY TESTIMONY
Record-breaking performance of paratransit services in 2024
0:11:51
ยท
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Demetrius Crichlow reports on the exceptional performance of New York City's paratransit services in 2024, marking a significant improvement in accessibility and customer satisfaction.
- Paratransit services saw a nearly 20% increase in trips provided throughout the year
- Over 13,300,000 riders were carried in 2024
- The service achieved historically high on-time performance with customer satisfaction in the high 70%
Demetrius Crichlow
0:11:51
Let's talk a little bit about paratransit.
0:11:53
For 2024, it was a record breaking year for us, nearly a 20% increase in trips provided throughout the year.
0:12:01
We carried more than 13,300,000 riders and there was also historically high on time performance with customer satisfaction in the high 70%.