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Q&A
Discussion on specific funding needs for MOCS
2:06:52
ยท
37 sec
Council Member Julie Won engages in a brief Q&A with Gloria Kim from the Human Services Council about specific funding needs for MOCS.
- Kim recommends funding staff lines to implement procurement processes and reforms.
- She highlights issues with the Passport system, including long response times for help desk tickets.
- Won acknowledges the need to look into funding for help desk assistance.
Julie Won
2:06:52
So I wanted to ask you Gloria for funding mocks from your research, is there anything in particular that you want us to fund?
Gloria Kim
2:07:02
Yes just definitely getting the staff lines in place so that they can implement these procurement processes and these procurement reforms and also just overall passport implementation.
2:07:13
I mean we're having members you know submit tickets at you know the help desk and they're not getting responses for over two weeks at a time and you know during a time where they're not getting any payments and if they're having passport issues and you know it's a problem for the entire contracting process.