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MOCS director addresses standardization efforts across agencies
1:08:40
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45 sec
MOCS Director Lisa Flores responds to Council Member Stevens' concerns by explaining ongoing efforts to standardize processes across city agencies. She highlights the creation of a payment task force within MOCS to address these issues.
- Flores acknowledges the lack of standardization across agencies as a key issue in invoicing and payment processes.
- She mentions the full adoption of the Passport system, which will help in creating standard processes.
- The director discusses the formation of a payment task force within MOCS, which aims to analyze and standardize processes across all agencies to improve consistency and accountability.
Lisa Flores
1:08:40
And if if I may, chair, just to say that, if I have a moment, that part of the issue with invoicing and payment, it's not the only issue, but council member is, as I mentioned earlier, lack of standardization across all of the agencies and the processes, and now that we have the process in full adoption in Passport, part of the funding that we received in creating this payment task force within MOCs, and then we're actively hiring up for that full team, is to be able to dig in and see what are those processes across all the agencies so that we can create standard processes and you can have the same expected experience with each agency and hold them accountable to that.