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AGENCY TESTIMONY
Conclusion with anecdote on OCME's dedication to service
3:50:10
ยท
56 sec
Dr. Graham concludes his testimony with an anecdote highlighting OCME's dedication to service and the positive impact their work has on families during difficult times.
- An out-of-state family member shared positive feedback about OCME's service
- The OCME staff member worked closely with the family to ensure they received a death certificate promptly
- The family member, a self-described 'southerner,' praised the treatment received from OCME
- This anecdote illustrates OCME's commitment to providing compassionate and efficient service
- Dr. Graham uses this story to emphasize the agency's dedication to its core values and mission
Jason Graham
3:50:10
I'd like to conclude with a thoughtful anecdote shared by an out of state family member recently assisted by our office.
3:50:17
Despite coping with the sudden loss of a loved one and the complicated logistics of making final arrangements, this family member took the time to write and share positive feedback on the outstanding service provided by a member of our identification unit.
3:50:30
OCME's dedicated public servant worked with the family every step of the way to ensure they received a copy of their loved one's death certificate the very day it was issued, including recommendations on how to obtain this crucial document in person and following up by phone the next day to make sure the family had everything they needed.
3:50:47
As the family member wrote, New Yorkers get a reputation for cold and gruff treatment of others, especially from the viewpoint of a southerner like me.
3:50:56
I cannot, however, imagine I'd ever find better treatment here in my own city.
3:51:02
Thank you for this opportunity to testify today, and we look forward to your questions.