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Council Member Holden emphasizes the value of long-term staff in navigating complex bureaucratic systems
1:09:12
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Council Member Robert Holden concludes the discussion by emphasizing the value of long-term staff in navigating complex bureaucratic systems. He draws parallels between his own office experience and the challenges faced by DVS.
- Holden notes that most of his staff have been with him for over seven years, highlighting the time it takes to learn how to navigate city agencies effectively.
- He emphasizes how valuable experienced staff members are, particularly in understanding how to solve constituent problems.
- Holden acknowledges the significant impact of losing an experienced staff member, especially in a small agency like DVS or a small office like his own.
- He expresses understanding of the challenges DVS faces, recognizing the expertise required to maneuver through city agencies and work with various bureaucrats.
- This conclusion underscores the importance of staff retention and the accumulation of institutional knowledge in providing effective services to constituents and veterans.
Robert Holden
1:09:12
trying to help.
1:09:13
Right.
1:09:13
You know, I I I have most of my staff when I hired them over seven years ago.
1:09:20
It it takes a long time to maneuver all the city agencies and to try to find out the contacts and then how to solve a particular problem with constituent services.
1:09:31
So I I understand it.
1:09:33
And how valuable having staff that's been around over seven years, when I lose one, it there's a tremendous hole.
1:09:41
Because we have obviously, you have a small agency.
1:09:43
I have a small office.
1:09:45
You know, we have eight or nine constituent service people, but they're so valuable that they have experience.
1:09:53
And losing one is devastating because you lose the expertise, you lose how to maneuver in and out of city agencies, the bureaucrats that certainly that they come in contact with.
1:10:06
It's very difficult.
1:10:07
So I understand that.
1:10:08
But let's talk about the Joseph P.