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Q&A
Discussion on improving coordination between agencies and council members
1:50:04
ยท
81 sec
Council Member Restler and agency representatives engage in a discussion about improving coordination to better assist displaced residents. They explore potential solutions and agree to further discussions on the matter.
- Agency representatives acknowledge the need to think more about how council members can provide assistance
- Restler suggests creating warm handoffs and better protocols for sharing information with council offices
- The discussion highlights the importance of minimizing redundant information gathering from affected residents
AnnMarie Santiago
1:50:04
Thank you.
Yigal Shemash
1:50:07
We can certainly come back to you and have that discussion, absolutely.
Lincoln Restler
1:50:11
Because I think that I don't know if they're privacy issues or what, but I feel like having a basic having a part of our protocol be sharing of contact information with council offices for people who have been displaced by fire in our district or displaced by emergency in our district should be a standard protocol and let us jump in and help.
1:50:38
So I think it can often be really frustrating to navigate city agencies and city bureaucracy and especially when you've lost your own identification or different pieces of critical information, you need us.
1:50:51
Right?
1:50:51
I mean that's what we do well is that we force city agencies to listen and act and move.
1:50:59
But we can only do that if we're actually in direct communication with the people who are impacted.
1:51:03
So I hope that there are ways that we can improve that coordination because I don't think it's as good as it should be.
1:51:10
And like I said, I think Chair Sanchez has been the model and done a terrific job.
1:51:13
Councilmember Gutierrez also has done a terrific job.
1:51:16
But I think it's hard and it shouldn't be as hard to make happen.
1:51:21
So I'll leave it there, but thank you very much for the opportunity, Chair Sanchez.