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HRA's efforts to streamline and improve access to benefits
0:41:34
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Administrator Scott French details HRA's efforts to improve access to benefits through technology and streamlined processes. He highlights the use of Access HRA, a portal that allows individuals to manage their benefits online, and the implementation of on-demand interviews.
- HRA offers assistance through Resource and Prosperity Center (RPC) banks for those without home computers.
- Staff is available to help people use these resources and provide telephones for on-demand interviews in centers.
- Average wait times for on-demand interviews in January were about 53 minutes for cash assistance and under 30 minutes for SNAP.
Scott French
0:41:34
So we track that very closely to see if there's any trends that we're seeing as well to try to identify if there's places where we can help streamline the recertification process.
0:41:44
I will say as it relates to streamline and improving access to benefits, we spend a lot of time on technology, both utilization of Access HRA and ensuring as much as possible, especially around cash and SNAP, that individuals can really manage their benefits through that portal, as well as offering the on demand interviews.
0:42:05
Right?
0:42:06
So in essence, don't ever need to come into a benefit access center if they don't want to.
0:42:11
They also can and have us get get assistance both either using RPC banks if they don't have a computer at home.
0:42:18
We have staff that man those to help people as well as provide telephones if someone wanted to call for their on demand interview in the center.
0:42:25
And I can say wait times on average in January for cash assistance on demand, the average was about fifty three minutes and for SNAP it was under thirty minutes.