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Q&A
Potential improvements for document handling and receipts
0:59:47
·
45 sec
Council Member Cabán challenges the agency's written testimony about the impracticality of providing receipts during home visits and discusses potential improvements. Administrator Scott French acknowledges the need for improvements and commits to working with the council on solutions.
- The agency clarifies that providing copies of documents, not just receipts, was part of the concern in their written testimony
- Scott French acknowledges that documents could potentially be scanned in a person's home
- The agency commits to working with the council to address concerns and improve the process
- There is recognition that different benefit programs may require different approaches
Tiffany Cabán
0:59:47
And so just based on your testimony that you gave just now, it actually it isn't the case then in your as as you said in your written testimony that it would be impracticable, impossible to provide receipts during for for these home visits?
Scott French
1:00:04
It it I think the the thing wasn't always just about receipts.
1:00:08
I think it was also about copies of the documents.
1:00:11
Right?
1:00:11
I believe that might have been part of it, but we can follow-up.
Diana Ayala
1:00:14
Each Oh,
Scott French
1:00:15
Each one would be different.
1:00:16
Right?
1:00:16
A cash application is different than a Medicaid
Tiffany Cabán
1:00:18
could potentially be scanned in a person's home through some some means
Scott French
1:00:22
Mhmm.
1:00:23
That's not how would said
Tiffany Cabán
1:00:24
in the written testimony.
1:00:25
But I just I just wanna
Scott French
1:00:26
work through it, so there are nuances and complications.
1:00:29
But, again Yeah.
1:00:29
We're committed to working with you to
Tiffany Cabán
1:00:31
Love, love, love to do that.