Council Member Alexa Avilés and DCWP representatives discuss the challenges of building trust and awareness in immigrant communities regarding fraud prevention and reporting.

• Avilés notes a perceived uptick in fraud in communities, despite DCWP's reported low complaint numbers
• There is a clear distrust or lack of awareness about local government apparatus for help
• DCWP acknowledges the challenge of spreading awareness about their services and name
• The agency emphasizes the positive outcomes for those who do engage with their services
• Building trust and increasing awareness are identified as crucial challenges for effective fraud prevention and response in immigrant communities