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Q&A
Methods for receiving complaints about immigration services fraud
0:46:26
ยท
66 sec
Commissioner Vilda Vera Mayuga explains the various ways the Department of Consumer and Worker Protection (DCWP) receives complaints about immigration services fraud.
- Complaints are received through an online portal
- Community-based organizations and council members' offices also submit complaints
- A specific case was highlighted where a council member's office helped identify a fraudulent provider through flyers on Roosevelt Avenue
- This case resulted in a $100,000 penalty, although no individual complainants came forward for restitution
Julie Menin
0:46:26
And how are you receiving the complaints about immigration services fraud, and how would you say the complaints are then being addressed?
0:46:34
If you could talk about the sequencing.
Vilda Vera Mayuga
0:46:36
I'm so sorry.
0:46:37
Can you repeat that?
Julie Menin
0:46:38
Oh, sure.
0:46:39
So how are you receiving the complaints about immigration services fraud?
0:46:46
I know obviously the portal and other ways, but if you could talk specifically about how you're receiving these complaints.
Vilda Vera Mayuga
0:46:57
Thank you.
0:46:57
Thank you, councilmember.
0:46:58
Yes, so like you mentioned, the portal is one way.
0:47:01
And then sometimes we get them through a community based organization or a council member's office.
0:47:06
Councilmember one, for example, worked really hard in actually helping us identify after they saw flyers advertising an immigration service provider on Roosevelt Avenue and that is the case that we actually did resolve last year for $100,000 in penalties.
0:47:21
Unfortunately we didn't have complainants or individuals come forward that we could get restitution for, but we did resolve at least that case.
0:47:29
So that's one example that came from a council member's office.
Julie Menin
0:47:32
How many languages is a portal in?