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Q&A
Reasons for increased referrals and lower acceptance rates
0:31:56
ยท
97 sec
Deputy Commissioner Hershkovich-Kim explains the reasons behind the increase in referrals and lower acceptance rates for APS services.
- Increased outreach and education efforts by APS have led to more referrals
- Post-pandemic return to normal operations for community organizations and housing courts
- Increase in referrals related to eviction cases
- APS's role as a CityFHEPS provider may contribute to increased referrals
Crystal Hudson
0:31:56
Okay.
0:31:57
What do you all account for the huge discrepancy or or difference between referrals being made and folks being accepted into the APS program?
Gili Hershkovich-Kim
0:32:10
So there are different reasons why we believe that there are more referrals, but also more referrals for clients who may not be eligible.
0:32:20
APS have put a lot of effort in outreach and educational events to really educate community based organizations, the public, clients, and other entities of APS and APS services.
0:32:36
So that we believe that this is one of the reasons for increasing referrals.
0:32:40
In addition to that, during the pandemic, we have seen lower number of referrals for different reasons.
0:32:51
In 2024 and 2025 year to date, Seems like all of the community based organizations are back to pre pandemic operation, as well as the housing court and marshals actions.
0:33:06
So we see a lot of referrals that come to us with any with some type of eviction component.
0:33:13
And to add to that, the education that APS is a CDFHEP's provider may contribute for increase in referrals for us to assess if an individual may qualify for APS and potentially can be eligible for CDFAP subsidy.