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Q&A
Communication about transportation barriers to H+H facilities
0:47:49
ยท
64 sec
Council Member Narcisse inquires whether H+H communicates with patients about nearby public transportation issues that might affect accessibility to their facilities. Ivelesse Mendez-Justiniano responds, and Narcisse suggests looking into improving this communication.
- The question focuses on scenarios like elevator outages at nearby subway stations.
- Mendez-Justiniano indicates that to her knowledge, H+H does not currently communicate such information.
- Narcisse emphasizes the importance of this information for patients and suggests that H+H look into implementing such communication.
- The exchange highlights a potential area for improving patient experience and accessibility.
Mercedes Narcisse
0:47:49
H and H communicate with patients if they have knowledge of neighboring public transportation hubs or infrastructures is not accessible?
0:47:58
For example, if the train subway station close to a hospital facility is undergoing renovation and their elevator is out of order, will H and H post that information publicly or communicate those barriers ahead of patient's appointment?
Ivelesse Mendez-Justiniano
0:48:18
To my knowledge we have not.
Mercedes Narcisse
0:48:21
Can we look into how because like I always tell my folks that work for me, something that may not be important to you like chalks and diapers, but for those folks that are using it is a life saving time for them.
0:48:34
So can you look at that because people are complaining about it like sometimes they come out of their way to go to an appointment and by the time they get close they cannot actually go and get that appointment, I mean get to the doctors because of limitation of access elevators or train stations and stuff like that.