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Q&A

Communication accommodations for deaf, hard of hearing, and visually impaired patients at H&H

0:38:16

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Council Member Mercedes Narcisse inquires about the availability of real-time communication accommodations for patients who are deaf, hard of hearing, or have visual impairments at NYC Health + Hospitals (H&H). Ivelesse Mendez-Justiniano, Chief Diversity Equity and Inclusion Officer at H&H, responds with details on the organization's communication accessibility services.

H&H offers video remote interpretation services available to patients 24/7
The MyChart patient portal includes high contrast features for easier access by visually impaired users
CART (Communication Access Real-time Translation) services are available throughout the H&H system
These accommodations are available for check-ins, administrative communications, and clinical appointments

Mercedes Narcisse

0:38:16

Are they real time braille ASL closed captioning and card services that are available for patients who are deaf or hard of hearing or who are blind to have limited visions?

0:38:32

Are communication accommodation available for check ins and other administrative communication in addition to their appointments with clinicians?

Ivelesse Mendez-Justiniano

0:38:43

Absolutely, thank you for that question.

0:38:45

So we have video remote interpretation available to patients.

0:38:50

We also have interpretation available to patients twenty four hours, seven days a week.

0:38:56

In addition to that patients that come in and they use MyChart.

0:39:00

We also have high contrast features which allow individuals to access the content in an easier manner.

0:39:08

In addition to that we have as we mentioned we have card services available to everyone in the system.

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Status update on NYC H&H South Brooklyn campus (formerly Coney Island Hospital)