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Q&A
Process for handling ADA compliance complaints in residential buildings
0:27:53
ยท
54 sec
Council Member Linda Lee inquires about the process for handling ADA compliance complaints in residential buildings, particularly focusing on the partnership between MOPD and the Department of Buildings (DOB). Emily Sweet from MOPD explains their role in the complaint process.
- When MOPD receives a complaint from a constituent, they refer it to either CCHR or DOB depending on the nature of the complaint
- MOPD is not involved in the process after the case is referred to another agency
- The discussion highlights a potential gap in MOPD's involvement in the compliance enforcement process
Linda Lee
0:27:53
Okay and then is there some partnership between moped and DOB when it comes to let's just say I live in a building where the landlord is not being helpful if I need ADA accessible services.
0:28:10
How does that then go through the chain and up the ladder in partnership with DOB as well as MOPED?
Emily Sweet
0:28:17
So when MOPD receives a complaint from a constituent like that, depending on the nature of the complaint, we would likely refer it to either CCHR or to DOB.
Linda Lee
0:28:29
And then depending on what the finding is of that case, if let's just say they find out that the building does need to in fact be in compliance, then how does the city go through that process of ensuring that they're complying?
Emily Sweet
0:28:42
So MOPD would not be involved in that aspect once the case is referred