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Q&A
Addressing complaints about the Dining Out NYC program
1:43:10
·
62 sec
Council Member Julie Menin asks DOT officials about addressing various complaints regarding the Dining Out NYC program, including issues with revocable consent, fees, backlog, and architectural drawings. DOT officials acknowledge the complexity of the process and discuss plans for improvement.
- DOT plans to assess the program after its first year and make necessary improvements
- Some issues stem from local law and city charter requirements
- DOT is open to discussions with the council on potential changes
Julie Menin
1:43:10
What can be done in terms of the complaints that you heard from the previous panel?
1:43:14
There are myriad complaints.
1:43:16
How do you recommend that the agency fix those complaints?
1:43:20
Everything from the revocable consent portion to the excessive fees to the backlog to the delay to the issue around architectural drawings.
1:43:31
I mean, we heard how are you proposing that you can fix all of these different issues?
Margaret Forgione
1:43:36
Okay.
1:43:36
So some of that comes back complicated process that comes back to both the local law and the city charter.
1:43:43
So I think there are discussions for us to have with the council on some of this.
1:43:49
But I think what we want to do is get through this first year or so and see how restaurants are doing once the program settles in a little bit, and then take stock of where we are and keep making improvements.
1:44:05
But maybe Michelle will talk to you a little bit about some of the measures we have taken so far to make sure that the process is as smooth as possible.