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QUESTION

How many older adults have been enrolled in NYC Care by NYC Aging, and how are case management services provided?

1:58:26

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Associate Commissioner Anya Herasme indicates that specific data on NYC Care enrollments is not tracked distinctly but might be reflected in case notes without clear reporting mechanism.

Case management agencies are required to be culturally competent, with staff speaking multiple languages and having a formal language access plan.
Clients go through a phone intake session, and a case manager develops a plan without necessarily including questions about their status.
Agencies connect clients to resources, including NYC Care, but specific enrollments in NYC Care are not explicitly tracked.
Data on the number of older adults enrolled in NYC Care by fiscal years is challenging to extract from case notes.

Crystal Hudson

1:58:26

How many case management hours or clients has NYC aging utilized relating to NYC Care and immigrant older adult health services?

Anya Herasme

1:58:37

So so we require that our CMA's or case management agencies are culturally competent.

1:58:42

They have staff that speak the languages of the communities and have a formal language access plan, as I mentioned earlier, so that anybody can be assisted in their primary language.

1:58:51

So once a client has completed the phone intake session to identify the problems, the case manager then develops the best way to assist that older adult.

1:58:59

The assessment does not necessarily include questions about their status.

1:59:03

So but based on the client's needs, the the case management agency may ask their that is to determine their eligibility in a range of programs.

1:59:11

They are required to connect clients to resources such as New York City Care, However, we don't track New York City Care specifically, although it may be represented in the case notes.

Crystal Hudson

1:59:20

Do you know how many older adults NYC aging has assisted in enrolling in NYC care thus far in fiscal 24 or even in fiscal 23?

1:59:30

So even even if they're not if you don't necessarily know the status, but ultimately somebody's being referred to NYC Care, do you at least have numbers on that?

Anya Herasme

1:59:40

We it would be reflected in the case notes, but we it we wouldn't necessarily we the way we they've

Crystal Hudson

1:59:44

not actually report

Anya Herasme

1:59:45

the data.

1:59:46

They don't necessarily put where they were them, but, yeah, it would be a bit challenging to pull it out.

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