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QUESTION

How are complaints about broken or unusable composting bins addressed?

0:46:49

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The NYC Department of Sanitation addresses complaints about composting bins through a dedicated team and an app for reporting issues.

A dedicated team manages complaints about smart composting bins.
Reports are made through an app, ensuring quick resolution.
Complaints of bins being non-functional are distinct from bins being full.
Bins are emptied six times per week due to their popularity.
The Department will continue to evaluate the program, especially as curbside service starts in the fall.

Julie Menin

0:46:49

In my district, I'm receiving a lot of complaints about composting bins being broken or not usable.

0:46:57

Can you and or or specifically being unable to open them.

0:47:01

Can you talk about that?

0:47:02

How many reports are you getting of that?

0:47:04

And what is the the agency's process to fix them.

Joshua Goodman

0:47:07

Yeah.

0:47:08

Good morning, council member.

0:47:09

I'm surprised to hear that.

0:47:11

We have a dedicated team that handles complaints related to the smart composting bins.

0:47:18

The you can make a report directly in the app.

0:47:21

We do get concerns about it now and then as you would with any sort of customer facing program.

0:47:27

I wouldn't say that it's a overwhelming volume, and they're typically corrected very quickly.

0:47:32

So if you're hearing if people are reaching out to your office with these, would encourage them, please do make a report in the app.

0:47:38

We'd love to get somebody up there to take a look at it right away.

0:47:42

And oh, and I'm not sure if you're talking about when the bins are full, which would be separate from when they're not functional.

0:47:50

But if people's concern is that they're not falling, or that they're full and won't open because they're full of material, they are emptied six times per week, and we're thrilled to see how popular they are, that people are using them, definitely gonna continue to evaluate as curbside service comes to your district in the fall.

Julie Menin

0:48:07

Okay.

0:48:07

Now this is the specifically that they weren't working that they were having trouble opening them, and there was some other issue with them.

0:48:13

So that's just good to know.

0:48:14

So we will make sure to refer all constituents to action go on to the app and

Joshua Goodman

0:48:19

write in the app.

0:48:19

And we would love to service those.

Julie Menin

0:48:21

Got it.

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