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QUESTION
How is feedback from data users managed in NYC?
0:37:06
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105 sec
Martha Norrick explains the process of managing feedback from data users, including the educational opportunities and the open data help desk's role.
- Martha Norrick encourages interns to attend an open data ambassador class to learn about the open data portal.
- The open data help desk is designed to assist users with questions about the data, spotting errors, or seeking further understanding.
- Depending on the nature of the inquiry, the help desk either addresses it directly or connects users with the relevant open data coordinator from the concerned agency.
- The help desk recently received its 10,000th inquiry, humorously a request to delete an account.
Jennifer Gutiérrez
0:37:06
of get feedback once the data is published from folks about that have, like, concerns about, like, okay.
0:37:13
What what what are some of what are what does some of that feedback sound like?
0:37:17
Because I I I have heard from folks as well.
0:37:19
And so just trying to think through what is an effective way so that, you know, there's not like, you know, a poor intern somewhere dedicating their their life to per month.
0:37:29
I have been We
Martha Norrick
0:37:30
and we would like to Just like for that month.
Jennifer Gutiérrez
0:37:33
Like, could be fun, but not not consistently, like, we should be more efficient.
Martha Norrick
0:37:37
Absolutely.
0:37:38
1, I definitely encourage that intern to attend an open data ambassador class so that they can learn everything.
0:37:43
There is no about the open data portal.
0:37:46
2nd, I think think the this is, you know, this is the kind of the, like, the the the real reason the open data that help desk exists is that we welcome and and actively look for people to to, you know, in that virtuous cycle of using the data and discovering things about the data to then come to us if they have questions about something, if they spot something that seems wrong, or that they are interested in learning understanding more.
0:38:15
If it's a question about the portal itself or something about kind of the the implementation of the program, you know, we can field it ourselves.
0:38:23
If it's a if it's a question about the data and an agency's data then we will connect that person with the open data coordinator from that agency who can help kind of run down whatever additional detail or or or knowledge that that that that person was looking for.
0:38:38
And we actually recently had our 10,000 help desk inquiry.
Jennifer Gutiérrez
0:38:43
Alright.
Martha Norrick
0:38:43
Unfortunately, with someone looking to delete their account, I wish I were a cooler one, but it was done.
0:38:47
Oh.
0:38:48
I know.
0:38:48
Maybe we'll count the 10,000 foot 1 instead.
0:38:51
Yeah.