Martha Norrick explains the process of managing feedback from data users, including the educational opportunities and the open data help desk's role.

• Martha Norrick encourages interns to attend an open data ambassador class to learn about the open data portal.
• The open data help desk is designed to assist users with questions about the data, spotting errors, or seeking further understanding.
• Depending on the nature of the inquiry, the help desk either addresses it directly or connects users with the relevant open data coordinator from the concerned agency.
• The help desk recently received its 10,000th inquiry, humorously a request to delete an account.