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    QUESTION
            What factors are considered in the utilization of services by NYC Department for the Aging, and how does it plan for future demand?
1:20:18
·
3 min
The NYC Department for the Aging (DFTA) evaluates utilization based on meals, recreational, and social services, and also plans for future demand by mapping service locations and expansions.
- Utilization assessments include meal programs, recreational activities, and social services.
- For future demand, DFTA regularly maps where services are and where the older adult population is growing.
- DFTA plans expansions in communities with growing older adult populations, rather than retracting services in areas with decreasing populations.
- Assessing needs and projecting future demand involves both reviewing past utilization and forecasting expected growth, using expansion as the primary model.
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:20:18
                                        
                                        Is the utilization only based on meal served?
                                    
                                            
                                            1:20:21
                                        
                                        And if not, what else is it based on?
                                    
                                            
                                            1:20:23
                                        
                                        And are there
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:20:23
                                        
                                        It's it's we're gonna look at all programs.
                                    
                                
                                    Jose Mercado
                                
                            
                            
                                            
                                            1:20:26
                                        
                                        Absolutely.
                                    
                                            
                                            1:20:26
                                        
                                        So
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:20:27
                                        
                                        And are there weights given to the different components?
                                    
                                
                                    Jose Mercado
                                
                            
                            
                                            
                                            1:20:33
                                        
                                        Okay.
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:20:38
                                        
                                        It's it's it's it's it's not only the meal program, but also the recreational, the recreational, and the social service programs that are part of a particular kind track.
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:20:49
                                        
                                        Okay.
                                    
                                            
                                            1:20:49
                                        
                                        Thank you.
                                    
                                            
                                            1:20:50
                                        
                                        A recreational social.
                                    
                                            
                                            1:20:56
                                        
                                        How often does NYC aging reallocate resources across its provider network?
                                    
                                            
                                            1:21:01
                                        
                                        And you're saying that hasn't happened to date, but it will.
                                    
                                            
                                            1:21:04
                                        
                                        Right?
                                    
                                            
                                            1:21:11
                                        
                                        An important component of assessing needs services going forward is to not only review past utilization, but also project future demand.
                                    
                                            
                                            1:21:18
                                        
                                        That's NYC aging do this.
                                    
                                            
                                            1:21:20
                                        
                                        If not, why not?
                                    
                                            
                                            1:21:21
                                        
                                        And if yes, how does it forecast future demand and what assumptions does it use for the expected growth of the older adult population?
                                    
                                            
                                            1:21:28
                                        
                                        We've touched on this a little
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:21:30
                                        
                                        We just do regular we do regular mapping of where services are where older adults are growing, and we try to do expansion in those communities.
                                    
                                            
                                            1:21:44
                                        
                                        It's hard to do retractions though.
                                    
                                            
                                            1:21:46
                                        
                                        Right?
                                    
                                            
                                            1:21:47
                                        
                                        Like, for example, I see a council member, Brewer here.
                                    
                                            
                                            1:21:51
                                        
                                        For example, let's say that a particular district in the in the in Manhattan might be decreasing Another district in Manhattan might be increasing, but it's hard to retract services because there's still a population there that needs them.
                                    
                                            
                                            1:22:06
                                        
                                        So you have to always look at this from an expansion model rather than a retraction model tough.
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:22:13
                                        
                                        Thank you.
                                    
                                            
                                            1:22:14
                                        
                                        And then food reimbursement rates and meals allowed is the next topic I'd like to touch on.
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:22:19
                                        
                                        Which
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:22:19
                                        
                                        one?
                                    
                                            
                                            1:22:20
                                        
                                        Food reimbursement rates and meals allowed.
                                    
                                            
                                            1:22:23
                                        
                                        Right.
                                    
                                            
                                            1:22:23
                                        
                                        In recent conversations with advocates and community based organizations, many have raised concerns with food reimbursement rates and noted they're not receiving a full reimbursement for their cost of providing meals at centers or through home to covered meals.
                                    
                                            
                                            1:22:37
                                        
                                        Additionally, we have heard some concerns about challenges with providing options that appeal to older adults and meet nutritional requirements as a result of NYC aging's reimbursement rate.
                                    
                                            
                                            1:22:47
                                        
                                        What is the current reimbursement rate for meals served at older adult centers and for home delivered meals?
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:22:53
                                        
                                        Home delivered meals is $5.
                                    
                                            
                                            1:22:56
                                        
                                        And 58?
                                    
                                
                                    Jose Mercado
                                
                            
                            
                                            
                                            1:22:57
                                        
                                        No.
                                    
                                            
                                            1:22:57
                                        
                                        No.
                                    
                                            
                                            1:22:57
                                        
                                        It's I
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:22:57
                                        
                                        mean, I'm sorry.
                                    
                                            
                                            1:22:58
                                        
                                        Home delivered meals is $12 58
                                    
                                
                                    Jose Mercado
                                
                            
                            
                                            
                                            1:23:00
                                        
                                        for 70 8.
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:23:02
                                        
                                        $12 78 and Hyngregate meals are $5 and
                                    
                                
                                    Jose Mercado
                                
                            
                            
                                            
                                            1:23:07
                                        
                                        $8.
                                    
                                            
                                            1:23:08
                                        
                                        $8 for
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:23:09
                                        
                                        $1 for catering.
                                    
                                            
                                            1:23:10
                                        
                                        Right.
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:23:11
                                        
                                        Yes.
                                    
                                            
                                            1:23:11
                                        
                                        It was the same we talked about before.
                                    
                                            
                                            1:23:13
                                        
                                        Right.
                                    
                                            
                                            1:23:13
                                        
                                        Okay.
                                    
                                            
                                            1:23:15
                                        
                                        Is NYC aging considering an increase to male reimbursement rates, if so, to what and when?
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:23:22
                                        
                                        We do an analysis, which is how we've arrived at our rate increases in the past.
                                    
                                            
                                            1:23:29
                                        
                                        We look at food costs, We look at gas for home delivered meals, we look at gasoline, we look at a ratio of number of staff required to to satisfy those number of meals, and then we can come up with a dollar amount for per meal cost.
                                    
                                
                                    Crystal Hudson
                                
                            
                            
                                            
                                            1:23:46
                                        
                                        So safe to say yes.
                                    
                                            
                                            1:23:48
                                        
                                        You're always considering an increase to mail reimbursement rates given those factors you just named.
                                    
                                
                                    Lorraine Cortes-Vasquez
                                
                            
                            
                                            
                                            1:23:54
                                        
                                        We're always evaluating.
                                    
                                            
                                            1:23:58
                                        
                                        What the costs are and to make sure that the costs can be meeting.
                                    