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QUESTION
What is the typical reimbursement timeline for Office for the Aging and Home Care Management providers?
1:29:09
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61 sec
Invoices submitted by Office for the Aging and HDM (Home Delivered Meal) providers are typically reimbursed within 7 to 10 days.
- The NYC Department for the Aging has a policy to reimburse within 30 days.
- A complete invoice, barring any problems or corrections needed, can be reimbursed quickly.
- Feedback received by council members indicates satisfaction with the agency's timely payments.
- The Department's philosophy emphasizes timely payment for work completed.
Crystal Hudson
1:29:09
How long does the process of reimbursement typically take for OAC and HCM providers?
Jose Mercado
1:29:15
As soon as they submit their invoices.
Lorraine Cortes-Vasquez
1:29:18
We have a we have a payment stellar record of it it's anywhere between 7 to 10 days.
1:29:24
We have 30 days to reimburse people.
1:29:26
The issue for us, as you've heard me say over is if you if you submit your invoices, with the exception of this problems or corrections needed in that invoice.
1:29:37
A complete invoice can be reimbursed in between 7 to 10 days.
Crystal Hudson
1:29:40
Yeah.
1:29:41
I mean, just to be fair, a lot of the feedback that we hear about reimbursement is that it is stellar in in your agency.
1:29:53
So thank you for that, at least for paying people on time.
Lorraine Cortes-Vasquez
1:29:56
Yeah.
1:29:57
Jose has a mantra that when before I hired him that he said they did the work they need to be paid on time.
Crystal Hudson
1:30:03
Right.
Lorraine Cortes-Vasquez
1:30:04
And that's one of the things he believes into.
Crystal Hudson
1:30:06
I wish the whole city paid as quickly as you as you all do.