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QUESTION
How is feedback from veterans, including Cold War veterans, collected and managed by the NYC Department of Veterans Services?
0:30:06
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61 sec
The Department of Veterans Services collects feedback from all veterans, including Cold War veterans, via community surveys and a connect inbox but does not separate responses by combat era.
- A community survey that includes Cold War veterans as a response demographic was launched earlier in the year.
- Cold War veterans were also included in a 2021 survey as a response demographic.
- The department collects feedback from all veterans, not triaging by combat era, to engage equally with all.
- They emphasize their openness to feedback and actively collect and respond to it.
Robert Holden
0:30:06
Any additional needs that in order to get some more feedback, are you getting feedback?
0:30:14
Are you getting a good amount of feedback back from veterans.
0:30:20
And what what about call you do you keep records of Cold War veterans that aren't giving you feedback or at least contacting you.
0:30:28
Do you have a do you separate them?
Sandra Alvarez
0:30:30
So we actually launched a community survey.
0:30:33
Earlier this year, and that certainly is collecting responses from Cold War veterans.
0:30:39
We did a survey back in 2021 as well.
0:30:42
That also included them as a response demographic.
0:30:47
We collect responses from all veterans.
0:30:49
You know, we we get, you know, contact through the connect inbox on our website.
0:30:55
So I I we don't necessarily triage by the combat era because as the commissioner said, we we engage equally.
0:31:03
But certainly, we are always open to feedback and we collect that.
0:31:06
And and respond.