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QUESTION

How does the Department of Consumer and Worker Protection provide language access at outreach events and for worker education?

0:39:10

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The Assistant Commissioner explains that half of the agency's staff speaks a language other than English, and between those staff members, they speak 44 languages, allowing them to leverage multilingual employees for events requiring language access.

They utilize vendors to provide in-person interpretation services.
The agency has access to a language line for handling complaints filed in the field.
Partnerships with community-based organizations that speak the languages of local communities are important for facilitating education and receiving complaints.

Julie Menin

0:39:10

In terms of the outreach events that council member Brea was asking about, you mentioned there's 150 a year.

0:39:16

How many are done in multiple languages?

0:39:20

And can you talk about language access?

Carlos Ortiz

0:39:23

I I do have the numbers but I can't for a link for events done in other languages that just don't have them with me, but I will get that to you.

0:39:30

I think across the agency let's say on the average team itself, we have, I think, 7 languages spoken.

0:39:36

Across the agency, half of our staff speaks a language other than English covering about 44 languages.

0:39:43

So we're certainly able to leverage those folks strategically to bring them to situations where we need more language access.

0:39:50

On top of that, we do have our vendors that we will bring out to to bring in person interpretation.

0:39:55

And certainly to when we wanna develop complaints in the field, we we have access to language line too.

0:40:02

But typically, our our partnerships with community based organizations are very important in this circumstance as well.

0:40:06

We are working with community both organizations in the community that's speak those languages too, and they also help us facilitate education and complaints.

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What is the total number of events the Department of Consumer and Worker Protection (DCWP) has conducted on workers' rights since the Fair Workweek Law was enacted?