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QUESTION
What languages are supported by 311's text messaging service?
1:50:36
·
42 sec
The 311 text messaging service can currently translate texts received in English into 9 languages and respond back in those languages.
- The service is working on implementing a solution for the 10th language
- Council Member Jennifer Gutiérrez tested the Spanish translation but it did not work properly
Jennifer Gutiérrez
1:50:36
Many languages are supported by 311's text messaging service?
1:50:40
The text messaging service.
Joe Morrisroe
1:50:42
The text messaging service We currently are going through a program where we can we can do a translation for a text that we receive in English and convert it.
1:50:51
If if it comes into language other than English, we can convert it and respond back to the customer.
Jennifer Gutiérrez
1:50:56
In that same language.
1:50:57
Right?
1:50:57
Yes, Steve.
1:50:57
Would you have a sense of is that is that 10 languages.
Joe Morrisroe
1:51:00
It's got at least 9 out of the 10.
1:51:03
And the 10th one, we believe we solved the the the back.
Jennifer Gutiérrez
1:51:06
I tried it.
1:51:06
And it in Spanish, but 8th, obviously, I was I was hoping that it would work.
1:51:11
But okay.
1:51:11
So 9 out of the 10.
Joe Morrisroe
1:51:13
9 out of the 10 right now, and I we were probably close to having a solution on the 10th.
Jennifer Gutiérrez
1:51:17
Okay.
1:51:18
Great.