Commissioner Sue Donoghue acknowledges that some residents' claims for compensation are being denied when they repair sidewalk damage caused by city trees on their own.

• Residents can file a claim with the NYC Comptroller's office for compensation if they repair sidewalk damage before the city does.
• Council Member Sandy Nurse states that many residents report their claims are being denied, which is a significant issue affecting multiple people who have spent their own money.
• The Commissioner agrees to follow up on the specific issue of denied claims.