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AGENCY TESTIMONY
Customer service initiatives for fiscal year 2025
2:59:39
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76 sec
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Commissioner Niblack emphasizes the Department of Finance's focus on customer service and highlights three key initiatives for the upcoming fiscal year.
- Modernized business tax and collection system for easier payments and enrollment in payment plans
- Deployment of a chatbot named Linda for business tax, environmental control board, and parking debt inquiries
- Improvements in property tax exemptions (to be discussed in more detail in the next section)