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AGENCY TESTIMONY

Customer service initiatives for fiscal year 2025

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    Commissioner Niblack emphasizes the Department of Finance's focus on customer service and highlights three key initiatives for the upcoming fiscal year.

    • Modernized business tax and collection system for easier payments and enrollment in payment plans
    • Deployment of a chatbot named Linda for business tax, environmental control board, and parking debt inquiries
    • Improvements in property tax exemptions (to be discussed in more detail in the next section)