Response to Intro 744 on duplicate service requests

0:34:36

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Joseph Morrisroe addresses Intro 744, which would prohibit agencies from closing 311 requests solely because they have been identified as duplicates of previous requests. He explains NYC 311's perspective on this proposed legislation.

Each agency may have reasons for not wanting duplicate service requests
A one-size-fits-all approach is not ideal
NYC 311 is open to hearing from City Council about specific service requests that have been closed as duplicates

Joseph Morrisroe

0:34:36

And finally, intro of 744 would prohibit agencies from closing 311 requests for service complaints for service or complaints solely because they have been identified as duplicates of previous 311 requests for services and complaints.

0:34:52

Each agency may have a reason for why they may prefer not to have duplicate service requests.

0:34:57

So a one size fits all approach is not ideal.

0:35:01

We'd like to hear from city council about what service requests have been closed for being duplicates and how we may be able to work with the agencies that have this policy.

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Response to Intro 744 on duplicate service requests

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