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Q&A
Comparison of B-HEARD response to 988 crisis line
2:13:46
·
66 sec
Council Member Mercedes Narcisse inquires about the comparison between B-HEARD response times and the 988 crisis line. Jamie Neckles from the Department of Health and Mental Hygiene explains the differences between the two services.
- 988 calls are answered within 30 seconds, but conversations can last for an undetermined amount of time
- If 988 assesses a need for mobile crisis response, the average response time citywide was 2.3 hours last year
- 988 is considered an urgent service, distinct from emergency services like 911
- Council Member Narcisse emphasizes the need to promote 988 for mental health crises to avoid the triage process of 911
Mercedes Narcisse
2:13:46
Okay.
2:13:46
Can you compare that to 988?
2:13:50
If you someone call 988, wouldn't you be pat faster?
2:13:56
If you call directly.
Jamie Neckles
2:13:59
So I I can try to respond to your question.
2:14:02
Let me know if I'm getting at your point.
2:14:03
So if you call 9 and 8, right, we're picking up the phone within, you know, 30 sec 30 seconds.
2:14:09
Having a conversation with the person, which can take an undetermined amount of time.
2:14:16
There, we we don't strive to be brief.
2:14:18
That's not the point of it.
2:14:19
It's not 911.
2:14:21
So they may talk for, you know, 5 minutes, 10 minutes, an hour.
2:14:25
If 980 assesses a person as being in need of a mobile crisis Mhmm.
2:14:31
Person response Mhmm.
2:14:33
Those teams are responding.
2:14:34
Citywide, the average was 2.3 hours last year.
2:14:39
So those were thinking of that as urgent.
2:14:41
It's distinct from emergency services.
2:14:44
It's a difference between saying, I need to go to the emergency room now.
2:14:46
Mhmm.
2:14:47
I'm gonna stop at the urgent care center when I'm done with work Right?
2:14:50
They're sort of a similar