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Q&A
Assessment of CBO capacity and language service standards
2:11:57
·
88 sec
Council Member Avilés inquires about how MOIA assesses the capacity of CBOs, especially those offering numerous languages. Young Kwon explains the assessment process based on language service industry standards.
- Assessment based on ISO and ATSM language service standards
- Evaluation of project management coordination capabilities
- Review of training programs for linguists, both in-house and external
- Use of a robust survey to gather information on CBO capacities
- Focus on emerging language needs while maintaining industry standards
Young Kwon
2:12:24
Yeah.
2:12:24
So the local logistics required us to assess CBOs based on the language service industry.
2:12:33
So we looked at ISO and ATSM as like good.
2:12:37
Language service standard that we are looking into how to assess these organizations.
2:12:44
So one of those are project management coordination.
2:12:48
Do they have robust project management to deliver the services that they're requested?
2:12:56
Do they have enough trainings for the linguists in in house or or otherwise external trainings for the linguist to be developed and continue to do this work.
2:13:08
These are some of the areas that we looked into the survey.
2:13:11
The survey was quite robust.
2:13:15
So based on those survey findings, we really try to narrow down to ensure that we yeah.
2:13:23
We're assessing the CBO's capacity.
Alexa Avilés
2:11:57
So in terms of in terms of an organization, like, I'm just gonna pick one with an impressively long list.
2:12:07
I think it was a refugee translation project.
2:12:11
Can you can you help me understand what what their current capacity is with such an incredible long like, what does it mean to be able to speak 20 languages?