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AGENCY TESTIMONY
Efforts to improve metrics and monitoring of language access
0:27:55
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75 sec
Kenneth Lo describes MOIA's initiatives to enhance metrics and monitoring of language access across city agencies.
- MOIA is working with the Mayor's Office of Operations to develop better metrics for language access, including those in the Mayor's Management Report
- The office is exploring the creation of an improved dashboard to document and advance language access
- MOIA is building on the Language Access Secret Shopper program to enhance language access maturity
- The office clarifies misconceptions about the Local Law 30 monitoring tool, noting its original purpose and potential for incorporation into future efforts
Kenneth Lo
0:27:55
I also mentioned here in terms of strategic capacity building, we are engaging increasingly with the mayor's office of operations to consider better metrics for language access across agency operations, including those included in the managed management report.
0:28:14
We are exploring how to build a better dashboard to document and advance language access.
0:28:20
And our teams are building on the language access secret shopper program, which has its roots as an internal customer service initiative to enhance last as well in advancing language access maturity.
0:28:32
Now add here that Thank you.
0:28:36
Wow.
0:28:37
And, Roy, we were very grateful in support of of the last information being forwarded into open data, but I think there are some misconceptions about its intent and the original purpose and structure.
0:28:55
It was not intended as a local authority monitoring tool, in fact, predated local authority.
0:29:03
But That said, we're looking forward to seeing how it can be incorporated into those efforts.