Kenneth Lo describes MOIA's initiatives to enhance metrics and monitoring of language access across city agencies.

• MOIA is working with the Mayor's Office of Operations to develop better metrics for language access, including those in the Mayor's Management Report
• The office is exploring the creation of an improved dashboard to document and advance language access
• MOIA is building on the Language Access Secret Shopper program to enhance language access maturity
• The office clarifies misconceptions about the Local Law 30 monitoring tool, noting its original purpose and potential for incorporation into future efforts