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Encouragement to use 311 for language accessibility data collection

3:21:48

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Council Member Alexa Avilés emphasizes the importance of using 311 to report language accessibility issues, noting that this data is crucial for the city to assess its performance in providing language services.

Many New Yorkers don't use 311 for various reasons
The city relies on 311 data to verify its performance in language accessibility
Avilés encourages increased use of 311 to provide consistent data on language service gaps

Alexa Avilés

3:21:48

But we see that this is the data that the city is using to verify whether it's, you know, doing a decent job or not or at least one of the data points.

3:21:58

So I would encourage all of us to start utilizing this portal more to put forward data that we know the services are not there, but we need also consistent data around it.

3:22:12

So thank you so much.

3:22:14

Thank you for the work that you're doing in your testimony today.

3:22:17

Good ask yes.

Jorge

3:22:18

Yeah.

3:22:18

Thank you.

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Discussion on using 311 for language accessibility complaints

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Testimony by Abigail Dorcin, Organizing Manager at La Colmena