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Q&A
Current Uber deactivation process and its limitations
3:40:58
·
102 sec
Council Member Krishnan questions Josh Gold about Uber's current deactivation process, highlighting its limitations and the need for a statutory process that includes prior notice.
- Gold explains that the IDG process occurs after deactivation
- Uber uses repeated notifications and warnings prior to deactivation
- Krishnan emphasizes the need for a statutory process that starts before deactivation
- Gold agrees to work on improving the notification and warning system
Shekar Krishnan
3:40:58
And and I'm putting aside those outrageous cases as you mentioned that are in the bill Yep.
3:41:01
And focusing on the 99% of them.
3:41:03
So if we can agree that you know, for those 99% of cases, notice in advance is is is crucial.
3:41:12
What can you point anything in the I in the IDG process, Uber process right now?
3:41:19
That provides that requires notice to drivers before they're deactivated.
3:41:24
Is there anything currently that requires such notice?
3:42:03
Got it.
3:42:04
So I think if, you know and I know we've talked about this before as well, but if if the process in place is starts after the fact, I think what we're trying to adjust this legislation is to create process before the fact, and the importance of of notice being part of that process.
3:42:22
And I know you all may be maybe providing notice in your own way too, but having a statutory process that starts before and has known as as part of it, I think is really an important piece of this legislation and just a part of due process generally.
3:42:37
So I appreciate hearing your feedback on that.
Josh Gold
3:41:27
The IDG process is after a deactivation takes place.
3:41:32
But we do have repeated notifications and so the IDVD process is separate.
3:41:38
It's after a deactivation takes place.
3:41:41
We have repeated notifications and warnings prior to a deactivation.
3:41:46
In some instances, I imagine we can improve those and would want to work with your office and others to improve on those.
3:41:52
But we do and we have improved them over the years to add more education opportunities, more warnings, and more notifications of accounts that are in jeopardy of deactivation.