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PUBLIC TESTIMONY
Testimony by a member of NY Taxi Workers Alliance on Driver Deactivation
2:32:16
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122 sec
A member of the NY Taxi Workers Alliance testified about his unfair deactivation by Uber, which resulted in a significant loss of income. He described three incidents that led to his deactivation, highlighting the impact on his livelihood and the burden of his vehicle investment.
- He has been in the industry for 6 years and with the NY Taxi Workers Alliance for 2.5 years
- He received warnings for mask-wearing during COVID, phone use while driving, and a misunderstanding with a passenger
- The deactivation resulted in a loss of $1200 per week, while his expenses for the vehicle and living costs continued
UNKNOWN
2:32:16
Good morning.
2:32:17
My name is Wellstar Hurdle, and I am in the industry for 6 years with in New York, taxi workers alliance for two and a half years.
2:32:31
I was unfairly deactivated by Uber, and as a result, I lost $1200 a week.
2:32:39
Their so called 3 strikes were in the first situation.
2:32:45
During COVID, I had a mask on my mouth, but not on my nose.
2:32:51
A customer complained, even though I had a petition in my vehicle, I got a email from Uber who said any further allegations of this nature, you will be removed from an Uber platform.
2:33:07
The second time was with a mounted phone, you get rides when a next ride before the first ride is when if you have to to interact with your phone, I got an email from Uber.
2:33:20
A customer said you was using your phone.
2:33:23
They said again, any allegations of This nature can result can remove it from the Uber platform.
2:33:31
The third time was a young lady.
2:33:34
It was 3 o'clock in the morning, and I said, ma'am, I'm just gonna wait for you to get inside before I drive off.
2:33:40
I don't know why she took it the way she may have because I felt like my responsibility doesn't end when I close the app, that humanity takes over in a software to happen to this passenger I need to interact.
2:33:58
The $60,000 I invested in my vehicle for my, quote unquote, partners, Uber and Lyft, is now a burden now because even though I have to make my car payment, my insurance payment, my rent, whatever, my bills don't stop.
2:34:15
This deactivation process with Uber, intro,