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PUBLIC TESTIMONY

Testimony by a member of NY Taxi Workers Alliance on Driver Deactivation

2:32:16

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A member of the NY Taxi Workers Alliance testified about his unfair deactivation by Uber, which resulted in a significant loss of income. He described three incidents that led to his deactivation, highlighting the impact on his livelihood and the burden of his vehicle investment.

He has been in the industry for 6 years and with the NY Taxi Workers Alliance for 2.5 years
He received warnings for mask-wearing during COVID, phone use while driving, and a misunderstanding with a passenger
The deactivation resulted in a loss of $1200 per week, while his expenses for the vehicle and living costs continued

UNKNOWN

2:32:16

Good morning.

2:32:17

My name is Wellstar Hurdle, and I am in the industry for 6 years with in New York, taxi workers alliance for two and a half years.

2:32:31

I was unfairly deactivated by Uber, and as a result, I lost $1200 a week.

2:32:39

Their so called 3 strikes were in the first situation.

2:32:45

During COVID, I had a mask on my mouth, but not on my nose.

2:32:51

A customer complained, even though I had a petition in my vehicle, I got a email from Uber who said any further allegations of this nature, you will be removed from an Uber platform.

2:33:07

The second time was with a mounted phone, you get rides when a next ride before the first ride is when if you have to to interact with your phone, I got an email from Uber.

2:33:20

A customer said you was using your phone.

2:33:23

They said again, any allegations of This nature can result can remove it from the Uber platform.

2:33:31

The third time was a young lady.

2:33:34

It was 3 o'clock in the morning, and I said, ma'am, I'm just gonna wait for you to get inside before I drive off.

2:33:40

I don't know why she took it the way she may have because I felt like my responsibility doesn't end when I close the app, that humanity takes over in a software to happen to this passenger I need to interact.

2:33:58

The $60,000 I invested in my vehicle for my, quote unquote, partners, Uber and Lyft, is now a burden now because even though I have to make my car payment, my insurance payment, my rent, whatever, my bills don't stop.

2:34:15

This deactivation process with Uber, intro,

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Testimony by Bamba, Taxi Driver, on Uber Driver Deactivation

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Testimony by Dennis Addison, Member of the Public and New York Taxi Alliance Member, on Driver Deactivation Issues