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PUBLIC TESTIMONY
Testimony by Josh Gold, Senior Director of Public Policy & Communications at Uber, on Driver Deactivation Policies
3:10:24
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129 sec
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Josh Gold from Uber testified about the company's driver deactivation policies, focusing on Intro 276. He explained that deactivations are a last resort, typically used for safety and fraud prevention, with most being temporary due to document or compliance issues. Gold emphasized Uber's existing review and appeal processes for deactivated drivers.
- Around 1% of drivers faced permanent deactivation in the current year, mostly due to fraudulent activity and safety incidents.
- 95% of disputed deactivation cases are resolved within 72 hours through Uber's in-app review center.
- Gold expressed concerns about Intro 276, suggesting it should apply to all TLC-licensed drivers, not just high-volume for-hire service drivers.