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PUBLIC TESTIMONY

Testimony by Josh Gold, Senior Director of Public Policy & Communications at Uber, on Driver Deactivation Policies

3:10:24

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129 sec

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      Josh Gold from Uber testified about the company's driver deactivation policies, focusing on Intro 276. He explained that deactivations are a last resort, typically used for safety and fraud prevention, with most being temporary due to document or compliance issues. Gold emphasized Uber's existing review and appeal processes for deactivated drivers.

      • Around 1% of drivers faced permanent deactivation in the current year, mostly due to fraudulent activity and safety incidents.
      • 95% of disputed deactivation cases are resolved within 72 hours through Uber's in-app review center.
      • Gold expressed concerns about Intro 276, suggesting it should apply to all TLC-licensed drivers, not just high-volume for-hire service drivers.