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Q&A
Concerns about the MyCity portal chatbot feature
0:33:54
·
50 sec
Council Member Jennifer Gutiérrez raises concerns about the accuracy and effectiveness of the chatbot feature in the MyCity portal. She mentions that there were issues beyond minor annoyances, leading to the inclusion of a disclaimer for users.
- Gutiérrez acknowledges AI can be a useful tool but expresses concerns about inaccurate information provided by the chatbot.
- She inquires about whether the chatbot was created in-house or by a separate vendor.
- The discussion highlights the need for improvements in the chatbot's functionality and accuracy.
Jennifer Gutiérrez
0:33:54
And then on the the chatbot piece, commissioner, I think there there was a little bit more than just, like, a little a little, like, annoying, a little flack on I guess, the information that people were were getting back.
0:34:07
Mhmm.
0:34:08
And I think AI AI can be a very useful tool.
0:34:11
I think, especially in the way that a lot of folks have been conditioned to to search.
0:34:16
I think AI is, like, is the tool for them.
0:34:18
Right?
0:34:19
But we heard of a number of accounts, which I know I I think them the the agency then started to include a disclaimer for folks using that chatbot.
0:34:29
So I would just like to understand how and and can you confirm are you using a a separate vendor for the chatbot piece?
0:34:37
It's not it was not created in house with through OTI, the chatbot tool for the MyCity portal?