Council Member Jennifer Gutiérrez inquires about the methods that will be used to notify users about potential benefits through MyCity. Matthew Fraser explains the various approaches they plan to use.

• Notifications can be sent electronically through email
• In-person methods are also employed, such as going to benefits centers with laptops
• Staff may ask people at these centers if they're willing to help test the system
• The notification process is not exclusively digital, but includes in-person interactions at centers where benefits are issued
• This multi-channel approach aims to reach users through both digital and traditional means