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Q&A
Handling cases where older adults are reluctant to report fraud
2:11:39
·
54 sec
Commissioner Cortés-Vázquez explains how NYC Aging handles cases where older adults are reluctant to report fraud. The approach involves skilled social work and a patient process to build trust and encourage reporting.
- Social workers and case management agencies play a crucial role in working with reluctant reporters
- The process of encouraging reporting is described as 'good old social work' and requires patience
- The goal is not just to get people to report, but to ultimately achieve justice for victims
Crystal Hudson
2:11:39
Okay.
2:11:40
Thank you.
2:11:41
And you you addressed this a little bit earlier, but how do you handle cases where older adults are reluctant to report fraud due to fear of embarrassment or losing their independence?
2:11:52
Is there a process you know, through some, like, counseling and stuff like that where you eventually get them comfortable enough to go Yeah.
2:12:00
To that.
2:12:00
You know, for it.
Lorraine Cortés-Vázquez
2:12:01
I'm very proud of the social work team that we have that work on this as well as some of the case management agencies.
2:12:08
That we and the social workers we have in the other elder crime programs that we have throughout the city.
2:12:14
It is it is it is good old social work to get people to navigate through that process, but it is a process.
2:12:25
Because then the easy part is to reluctance to report, which then gets us not to what we want, which is to get justice at the end.