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NYPD's process for tracking and ensuring timely processing of submitted reports
2:38:47
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171 sec
Deputy Chief Julie Morrill provides a detailed explanation of NYPD's process for tracking and ensuring timely processing of submitted reports, particularly for elder fraud cases.
- Quality Assurance audits look for complaints not signed off within 2-3 days and follow up with commands
- Once a complaint is signed off, it immediately goes to investigators
- Many precincts have embedded investigation units, allowing investigations to start even before a complaint number is generated
- Complaint numbers are typically generated within 24 hours
- Assigned detectives usually contact victims within a day or two to continue the investigation
- The department aims to keep the process as timely as possible, with multiple units involved in monitoring timeliness
Julie Morrill
2:38:47
Okay.
2:38:48
Well, let me started at the beginning a little bit.
2:38:51
Sorry.
2:38:52
But first of all, the city of New York takes approximately 600 to 700,000 total complaints every year.
2:39:01
I represent quality assurance.
2:39:03
We audit a subset of those complaints, auditing always being, you know, not looking at every single one, but we look at more than a 100,000 complaints every year.
2:39:14
We're looking at it for various things, proper classification.
2:39:17
Timeliness is one of those things, but Where we're where we see issues is a complaint was started and not signed off within about 2 or 3 days.
2:39:28
We would in those cases, we are, like, a hand on the tiller.
2:39:34
Let's say, where we would reach out to the command and say, generally speaking, you have a number of complaints that were not signed off in a timely fashion.
2:39:42
Once this complaint is signed off, it goes immediately to the investigators and the investigation starts if it hasn't started already because a lot of our investigations, especially something like grand Larson or identity theft where someone came into the command to make a report, most of the places where you can go in and make a report are precincts.
2:40:04
Right, as opposed to housing or transit, and they have embedded investigation units right there.
2:40:10
So in a lot of those cases, if there's an investigator available whenever you come into the command to make a report, They may be asked to stay a minute or 2 and speak to the investigator, and the investigation starts right there even before the complaint number is made.
2:40:25
Right?
2:40:26
If, in fact, the they're not there or we we took it at their home or whatever, that process would would maybe take about 24 hours.
2:40:37
And then the the the complaint number the complaint would be finalized because it's a finalization of the report that generates the number.
2:40:45
And then the complaint would them be in a queue to be assigned to a detective.
2:40:51
So, you know, they can expect a call within, you know, a day or 2 from the assigned detective who's going to be taking their case and looking at that.
2:41:00
And that's where the continuation of the conversation would would take place.
2:41:06
So we try to keep that as timely as possible.
2:41:10
We catch those in some cases as they're happening.
2:41:13
It's not just my unit quality assurance, but in conjunction with crime control strategies, we look at that.
Crystal Hudson
2:41:21
Thank you for that explanation.
2:41:23
I appreciate it.
2:41:25
Give me one second.
2:41:32
Okay.
2:41:32
Thank you so much to this panel.
2:41:34
I I really appreciate it on behalf of myself and chair salam.