Council Member Diana Ayala questions Christine Quinn about case management requirements for shelter providers and discrepancies in services across different sites. Quinn explains the negotiation process for staffing and the focus on housing placements as a key metric.

• Providers negotiate with the city on staffing levels and bilingual requirements
• The main goal providers are judged on is housing placements
• Case management frequency varies, but is typically at least weekly
• Discrepancies in service levels may be due to budget differences and lack of housing options for migrants