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Q&A
Statistics on 911 calls and text sessions requiring language translation
0:20:02
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99 sec
Deputy Commissioner Barbera provides statistics on 911 calls and text sessions that required language translation.
- Approximately 234,000 audio calls were translated within the top 10 languages in the current year to date
- Over 46,000 unique text sessions have occurred this year
- Specific breakdowns for English and Spanish text sessions are not immediately available
Robert Barbera
0:20:02
So, overall, within the top 10 languages received that were translated within 911 in this current year to date.
0:20:15
It was about 234,000 plus calls, that were translated.
Jennifer Gutiérrez
0:20:23
Audio calls?
Robert Barbera
0:20:24
Audio calls.
Jennifer Gutiérrez
0:20:24
Right.
0:20:24
Okay.
0:20:25
In in 2024?
Robert Barbera
0:20:27
Currently, this year.
0:20:28
Yes.
Nicole Plumbers
0:20:29
Okay.
Jennifer Gutiérrez
0:20:31
And would you be able to do you have that, the number of, texts that were sent just for this year?
Robert Barbera
0:20:40
The number of to date this year, we've had a little over 46,000 unique tech sessions.
Jennifer Gutiérrez
0:21:01
And not you're not sure how many are in English or in Spanish?
Robert Barbera
0:21:05
No.
0:21:06
I do not have that information.
Jennifer Gutiérrez
0:21:07
Okay.
0:21:08
Okay.
0:21:10
Okay.
0:21:12
And, again, just in phase phase 1, I know that in your testimony you shared, kind of, what it will be included, in the remaining of phase 1, phase 2.
0:21:24
And just from your perspective, what are I know it's not part of the plan, but what are some of the challenges, that exist to not be able to include at least one additional language as a text capability for Next Gen?