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Q&A
Response times for heating complaints and outages
0:51:31
·
44 sec
Keith Grossman provides details on NYCHA's response times for heating complaints and outages, distinguishing between individual unit complaints and building-wide outages.
- For building-wide outages, the average response time is about 8.5 hours
- For individual unit complaints, the average response time is slightly below 24 hours
- The response time for individual complaints does not include those associated with a building-wide outage
Chris Banks
0:51:31
What's the actual time frame that it takes when a repair comes in or a, a a tenant complains about Sure.
0:51:39
No not having heat?
0:51:41
What is the response time?
Keith Grossman
0:51:44
Sure.
0:51:44
So there's 2 different again, I just wanna clarify.
0:51:46
You're talking about in unit complaints as compared to an outage, which is a multiple complaints.
Chris Banks
0:51:51
Obviously, it will be multiple complaints if it's a if it's an outage.
Keith Grossman
0:51:55
Right?
0:51:55
So our our outage time frame is where we're storing in 8 and a half hours currently.
0:52:00
And for a general in unit complaint, we we're we're trying to we're about about 24 hours on average, a little below 24 hours on an in unit complaint on average.
0:52:11
That's not including a unit a complaint associated with an outage.