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Q&A
Fair Workweek complaint resolution times and improvements
0:12:03
·
26 sec
DCWP officials discuss the time taken to resolve Fair Workweek complaints and the improvements made in processing speed.
- In 2024, it took an average of 87 days to close Fair Workweek complaint investigations
- This is a significant improvement from 2023, when it took 156 days on average
- The reduction in processing time is seen as a positive development by both the council member and DCWP officials
Julie Menin
0:12:03
Great.
0:12:04
Thank you.
0:12:04
And how long is it taking the agency to close out a complaint in 2024?
0:12:10
How many days specifically?
0:12:11
Specific to for work week?
0:12:13
Yeah.
0:12:13
Okay.
Vilda Vera Mayuga
0:12:21
I know we've been trending downwards on that, which we're very proud of.
0:12:24
It took 87 days in 2024 to close our complaint, investigations.