Your guide to NYC's public proceedings.

Q&A

Strategies to reduce complaint resolution time

0:13:38

·

142 sec

Video Player is loading.
Current Time 13:38
Duration 44:19
Loaded: 30.83%
Stream Type LIVE
Remaining Time 30:41
Â
1x
    • Chapters
    • descriptions off, selected
    • captions off, selected
    • Default, selected

    Commissioner Mayuga discusses various factors affecting complaint resolution time and strategies to improve efficiency.

    • Resolution times are trending downward for both Fair Workweek and Paid Safe and Sick Leave complaints
    • Factors impacting resolution time include case complexity, employer responsiveness, and the need for additional information from complainants
    • DCWP prioritizes cases involving retaliation or job loss
    • The agency is leveraging technology and data science to expedite complaint processing
    • DCWP emphasizes that workers should trust their complaints are being resolved as quickly as possible