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Breakdown of automatic vs. manual shopping letter issuance and tracking metrics

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      Council Member Alexa Avilés inquires about the breakdown of automatic vs. manual shopping letter issuance and tracking metrics for manual assessments. Commissioner Molly Wasow Park provides details on the process and acknowledges areas for potential improvement in tracking.

      • 75% of shopping letters are issued automatically for households meeting easily codified requirements.
      • 25% of cases require manual assessment due to more complicated situations.
      • The agency is continuously working to increase the number of automated letters by incorporating more data from other systems.
      • Currently, there is no specific metric tracking the time from request to issuance for manual assessments, but the agency will consider implementing such tracking in the future.