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Enhanced Rate Equitable Services (ARES) unit operations and case processing

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3 min

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      Council Member Rita Joseph inquires about the operations of the Enhanced Rate Equitable Services (ARES) unit, including case numbers, processing times, and staffing. DOE representatives provide details on the unit's performance and structure.

      • Approximately 1,000 total applications received by the ARES process
      • Almost half of the applications were found to be facially deficient
      • DOE aims to resolve cases within 60 days of submission
      • Over 90% of reviewed cases have been denied due to DOE's own service offers
      • The unit is staffed by a combination of impartial hearing office staff (26) and litigation unit staff (120)