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AGENCY TESTIMONY
Team-oriented case management approach
0:16:43
·
28 sec
John Rojas describes HASA's focus on fostering a team-oriented case management approach to support clients effectively.
- HASA has implemented a collaborative case management approach
- This approach supports clients and delivers necessary services, resources, and referrals
- Case managers and supervisors work together to make decisions on cases and benefits
- The collaborative approach aligns with goals of timeliness in service delivery
- Quarterly performance reports demonstrate the effectiveness of this team-oriented strategy
John Rojas
0:16:43
While we continue to mobilize, to recruit, and retain house of staff that delivers for our clients, we have focused on fostering team oriented case management approach that works.
0:16:52
This is an approach, this is an approach that supports our clients and deliver services, resources, and referrals they need.
0:17:00
As our HASA quarterly performance reports demonstrate, case managers and supervisors working in collaborative fashion means decisions on cases and benefits delivered to clients and align with our goals of timeliness.