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Measurement of service utilization and identification of kinship caregivers
0:21:59
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108 sec
Commissioner Cortés-Vázquez explains how service utilization was measured and the challenges in identifying true kinship caregivers among program participants.
- Utilization was measured by the number of concrete services received and the identification of actual kinship caregivers.
- A key issue was that many people receiving services were not kinship caregivers as the program was designed.
- Questions arose about the intake process and follow-up procedures.
Crystal Hudson
0:21:59
Got it.
0:22:00
And then how did you measure utilization?
0:22:03
You mentioned there was low low utilization.
0:22:06
How did you measure utilization?
Lorraine Cortés-Vázquez
0:22:09
We measure utilization by not only the number of concrete services they received, whether it was information, referral, home attendant services, or whatever whatever the services were.
0:22:24
But we also looked at, which was key to this, which is what was I think the moment for us, was we were we were giving services but to people who were not kinship caregivers.
Crystal Hudson
0:22:36
Okay.
0:22:37
But you're you're saying that the kinship caregivers were receiving those services as well?
Lorraine Cortés-Vázquez
0:22:45
Kinship caregivers were receiving services, But what we noticed was the number of people who were registered as receiving services, only a small portion of those, let me look at the number, a seven were actual identified as kidship Okay.
0:23:06
So people were receiving services, they were just not as the program was designed.
Crystal Hudson
0:23:12
Right.
0:23:13
I guess how how would they have been included in that program if they hadn't been kinship caregivers?
Lorraine Cortés-Vázquez
0:23:20
I think that's those are some of the same questions we had, you know, I'm sure that what was the intake process, what was the follow-up process, you know, that there were a lot of questions that were not answered at that time.
Crystal Hudson
0:23:36
Who did intake?
Lorraine Cortés-Vázquez
0:23:40
Who did intake?
UNKNOWN
0:23:43
Say that again?