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Q&A
Document transfer and work order tracking during PACT conversions
1:07:36
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122 sec
Council Member Banks scrutinizes NYCHA's process for transferring documents and work orders during PACT conversions.
- NYCHA officials claim that all relevant documents are transferred to the new property manager at the time of conversion.
- The council member raises concerns about residents being taken to court due to missing documents, suggesting an incomplete transfer process.
- NYCHA asserts that open work orders are transferred to PACT partners and followed up on six months after conversion.
- The exchange reveals tension between NYCHA's stated procedures and the experiences reported by residents.
- Council Member Banks expresses skepticism about the completeness of work order transfers, highlighting potential gaps in the conversion process.
Chris Banks
1:07:36
let me just go a little further.
1:07:38
What about documents?
1:07:39
Because we've seen in situations where documents during a conversion are not trans transferred over to the the new management company.
Gillian Connell
1:07:49
So, all of the relevant documents that the property manager will need in order to operate the site are transferred over at the time of conversion?
1:07:55
Conversion?
Chris Banks
1:07:56
You will hear testimony down the line where residents have said that there were documents that the management company basically said that there were documents that weren't transferred over.
1:08:09
So, I wanna get into whether or not there is an orderly transition of documents, because we're seeing residents being dragged into court, because it's like a document chase.
1:08:21
Well, we don't have the document.
1:08:22
NYCHA has the document.
1:08:23
It's it's just back and forth.
1:08:25
And that that has been a very contentious issue because residents, again, are being dragged into court.
1:08:31
And, obviously, when there's no clarity on the composition of household and these controversies arise, and we haven't seen NYCHA engage in these matters at all.
1:08:44
So I wanna know again what is being done to track this?
1:08:48
What is NYCHA's engagement?
Gillian Connell
1:08:50
So specifically, originally asked about work orders, for example.
1:08:53
So information about work orders that were open under NYCHA are transferred over to PACT partners.
1:08:59
And then six months after conversion, the PACT partners are required to submit a certification to NYCHA regarding the closeout of those worker work orders to ensure that the open work order tickets were addressed.
Chris Banks
1:09:09
So you're tracking each work order, you're saying?
Gillian Connell
1:09:12
So we're tracking that each of the work orders have been closed out.
Chris Banks
1:09:15
So every work order that comes through, you're tracking it.
Gillian Connell
1:09:18
So every new work order that's created, we are collecting itemized information about and the work orders that were transferred after conversion, we get a certification from the partners confirming
Chris Banks
1:09:28
And then she had testimony that every work order that was established under NYCHA up until the conversion was transferred over to the new management company.
Gillian Connell
1:09:37
That's right.