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Document transfer and work order tracking during PACT conversions

1:07:36

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Council Member Banks scrutinizes NYCHA's process for transferring documents and work orders during PACT conversions.

NYCHA officials claim that all relevant documents are transferred to the new property manager at the time of conversion.
The council member raises concerns about residents being taken to court due to missing documents, suggesting an incomplete transfer process.
NYCHA asserts that open work orders are transferred to PACT partners and followed up on six months after conversion.
The exchange reveals tension between NYCHA's stated procedures and the experiences reported by residents.
Council Member Banks expresses skepticism about the completeness of work order transfers, highlighting potential gaps in the conversion process.

Chris Banks

1:07:36

let me just go a little further.

1:07:38

What about documents?

1:07:39

Because we've seen in situations where documents during a conversion are not trans transferred over to the the new management company.

Gillian Connell

1:07:49

So, all of the relevant documents that the property manager will need in order to operate the site are transferred over at the time of conversion?

1:07:55

Conversion?

Chris Banks

1:07:56

You will hear testimony down the line where residents have said that there were documents that the management company basically said that there were documents that weren't transferred over.

1:08:09

So, I wanna get into whether or not there is an orderly transition of documents, because we're seeing residents being dragged into court, because it's like a document chase.

1:08:21

Well, we don't have the document.

1:08:22

NYCHA has the document.

1:08:23

It's it's just back and forth.

1:08:25

And that that has been a very contentious issue because residents, again, are being dragged into court.

1:08:31

And, obviously, when there's no clarity on the composition of household and these controversies arise, and we haven't seen NYCHA engage in these matters at all.

1:08:44

So I wanna know again what is being done to track this?

1:08:48

What is NYCHA's engagement?

Gillian Connell

1:08:50

So specifically, originally asked about work orders, for example.

1:08:53

So information about work orders that were open under NYCHA are transferred over to PACT partners.

1:08:59

And then six months after conversion, the PACT partners are required to submit a certification to NYCHA regarding the closeout of those worker work orders to ensure that the open work order tickets were addressed.

Chris Banks

1:09:09

So you're tracking each work order, you're saying?

Gillian Connell

1:09:12

So we're tracking that each of the work orders have been closed out.

Chris Banks

1:09:15

So every work order that comes through, you're tracking it.

Gillian Connell

1:09:18

So every new work order that's created, we are collecting itemized information about and the work orders that were transferred after conversion, we get a certification from the partners confirming

Chris Banks

1:09:28

And then she had testimony that every work order that was established under NYCHA up until the conversion was transferred over to the new management company.

Gillian Connell

1:09:37

That's right.

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