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    Q&A
            Discussion on appointment systems and legal representation capacity
5:30:18
·
51 sec
Council Member Avilés and Margaret Martin discuss the effectiveness of appointment systems for immigrant services and the challenges faced due to limited capacity.
- Avilés questions whether removing the appointment option was an improvement
 - Martin emphasizes that the main issue is the lack of capacity for legal representation
 - The discussion highlights the need for increased funding for legal services
 
                                
                                    Alexa Avilés
                                
                            
                            
                                            
                                            5:30:18
                                        
                                        Do you think that that's a model improvement, the appointment option?
                                    
                                            
                                            5:30:29
                                        
                                        That feels like a trap question for you.
                                    
                                
                                    Margaret Martin
                                
                            
                            
                                            
                                            5:30:31
                                        
                                        Not really, but it brings me back to I think a point that, well, you and so many people have talked about today, which is part of the problem with referrals or appointments is there aren't enough of either.
                                    
                                            
                                            5:30:44
                                        
                                        There isn't the capacity, and you've raised today and previously the need for legal representation and to really fund legal representation.
                                    
                                            
                                            5:30:52
                                        
                                        And I think that ties into what the hotline can do.
                                    
                                            
                                            5:30:59
                                        
                                        So I think without increased legal representation, being able to make appointments isn't a reality right now, at least for most callers.