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Q&A

Questions on voucher processing and unit allocation in NYCHA

1:04:22

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Council Member Avilés inquires about the process of voucher holders obtaining units in NYCHA properties. Lisa Bova-Hiatt, NYCHA's CEO, provides insights into the challenges faced by voucher holders.

The main issue is not voucher processing but finding available apartments due to low vacancy rates
NYCHA uses vendors to help voucher holders find apartments
Council Member Avilés asks about how NYCHA manages competing priorities between transfers, emergency transfers, and new applicants
NYCHA CEO acknowledges the complexity of the issue and commits to providing more detailed information later

Alexa Avilés

1:04:22

In terms of We understand that Or can you tell me more about how long it is taking for folks to process vouchers to get a unit in NYCHA?

1:04:38

We understand that there is a very slow slog around getting folks who are having vouchers to get units.

Lisa Bova-Hiatt

1:04:50

Thank you for that question.

1:04:52

I think it's less of an issue with them getting vouchers but finding apartments.

1:05:00

As you know, incredibly low vacancy rate and we have vendors working with our voucher holders to try to help them find apartments, but I think that's really where the rub is.

Alexa Avilés

1:05:17

Okay.

1:05:17

So how do you manage?

1:05:20

I know you have transfers and emergency transfers.

1:05:23

Obviously, that should be getting priority and new folks.

1:05:27

How do triage amongst those competing populations?

Lisa Bova-Hiatt

1:05:32

That is a great question that I do not have the answer to and I don't want to misspeak, so that's something that we can get back to you on.

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Inquiry into vacant units at Red Hook Houses

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Request for detailed capital updates on NYCHA developments