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Q&A
Recreation center membership sign-up process concerns
0:49:11
·
73 sec
Council Member Brewer raises concerns about the paper-based sign-up process for recreation center memberships, suggesting the implementation of kiosks for a more efficient system. Deputy Commissioner Margaret Nelson responds to these concerns and mentions existing online options.
- Brewer highlights inefficiencies in the current paper-based sign-up process at recreation centers
- Nelson mentions that there is an online process for membership sign-ups that can be done from home
- Brewer notes that the online option is not being utilized effectively at the centers themselves
Gale A. Brewer
0:49:11
Okay.
0:49:11
And then in terms of, the recreation centers, I go I love my recreation center.
0:49:17
I got it funded at 14,000,000 some years ago, many years ago.
0:49:20
But when I'm there, signing up for a membership I know this is Margaret's issue.
0:49:24
When you sign up for a membership, it's paper.
0:49:27
Can I put in some kiosks or something?
0:49:30
Because it takes forever.
0:49:31
First, you gotta find the clipboard.
0:49:32
You can't find the clipboard.
0:49:34
Then you can't find the paper.
0:49:35
Can't find the paper.
0:49:36
Then you gotta find a pen.
0:49:37
Couldn't find the pen.
0:49:38
This is not how to sign up.
0:49:43
Margaret.
0:49:44
Nelson.
0:49:48
I can put in the kiosk if you like.
Natasha Bynum
0:49:53
Hi.
0:49:53
Please raise your right hand.
0:49:55
Do you affirm to tell the truth, the whole truth, and nothing but the truth before this committee and to respond honestly to council member questions?
Margaret Nelson
0:50:01
I do.
Natasha Bynum
0:50:02
Thank you.
Gale A. Brewer
0:50:02
And I guess how much since it's a budget hearing, how much could we save by not doing paper?
Margaret Nelson
0:50:07
That I couldn't answer.
0:50:08
We do have an online process so people can actually get their memberships online.
Gale A. Brewer
0:50:13
At home?
Margaret Nelson
0:50:13
At home.
Gale A. Brewer
0:50:14
They also show up at the desk.
Margaret Nelson
0:50:15
But they can also do it in the center at a we have our media lab, so they could do it at the media lab if they wanted to.
Gale A. Brewer
0:50:21
Okay.
0:50:22
That doesn't happen, just so you know.